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Edwards AFB families encouraged to participate in annual DoD Tenant Satisfaction Survey

  • Published
  • By Adam Bowles
  • 412th Test Wing Public Affairs
EDWARDS AIR FORCE BASE, Calif. --  

The Department of the Air Force requests tenants of privatized housing and government-owned family housing provide their feedback of the program via the annual Department of Defense Tenant Satisfaction Survey that's now available.

A link to the survey will be emailed to one member of each household and they will have until December 1, 2022 to submit their feedback. The Air Force is funding the survey while an independent party administers the survey. The Office of Management and Budget (OMB) control number is: 0704-0553, exp. 5/31/2025.

By using a third-party firm, service members and their families can provide open, honest, and completely anonymous feedback on living in privatized and government-owned housing. No personally identifiable information will be included in the result data provided to the Air Force or any project owners. The survey data will be shared with housing program leaders to continue improving housing experiences.

"The annual DoD Tenant Satisfaction Survey provides residents an opportunity to let Leadership, Mayroad, and the Military Housing Office (MHO) know how on-base housing is working for them," Melody Couch, Housing Management Branch Chief explained. "They can share what works well, what’s not working, and provide suggestions for changes."   

Edwards Housing strives to be a positive quality of life program. Therefore, the survey is vital to shape the evolution of improvements and housing services to provide tenants the best possible housing experience.

"Some past changes made in response to survey comments were: adding a heater to the pool, extending the swim season from early May through Sep, longer pool hours, expanded hours for the community center gym, improved pest control services, increased communications between Mayroad and residents, to name a few," Couch said.

The survey results guide the decisions the Department of the Air Force makes today and will impact future generations of service members and their families.

The survey has been distributed in varying forms since the start of the privatized housing program in the mid-1990s.  Although the survey is confidential and housing tenants will not be linked in any way, comments provided in the survey will receive the appropriate attention to resolve any household related issues.

Mayroad, which provides on-base housing for more than 14,000 residents, ranked number one out of 67 Air Force locations in overall score as part of the 2021 DoD Tenant Satisfaction Survey and was the only company to receive a Very Good rating.

Edwards tenants should check their primary email they provided to housing to ensure the survey link is sent appropriately from AirForceHousingSurvey@celassociates.com.

For more information about the DoD annual Tenant Satisfaction Survey, tenants can contact their installation military housing office. If tenants have not received the survey link, then they can contact AirForceHousingSurvey@celassociates.com for assistance.

Slide show

Edwards AFB families encouraged to participate in annual DoD Tenant Satisfaction Survey

  • Published
  • By Adam Bowles
  • 412th Test Wing Public Affairs
EDWARDS AIR FORCE BASE, Calif. --  

The Department of the Air Force requests tenants of privatized housing and government-owned family housing provide their feedback of the program via the annual Department of Defense Tenant Satisfaction Survey that's now available.

A link to the survey will be emailed to one member of each household and they will have until December 1, 2022 to submit their feedback. The Air Force is funding the survey while an independent party administers the survey. The Office of Management and Budget (OMB) control number is: 0704-0553, exp. 5/31/2025.

By using a third-party firm, service members and their families can provide open, honest, and completely anonymous feedback on living in privatized and government-owned housing. No personally identifiable information will be included in the result data provided to the Air Force or any project owners. The survey data will be shared with housing program leaders to continue improving housing experiences.

"The annual DoD Tenant Satisfaction Survey provides residents an opportunity to let Leadership, Mayroad, and the Military Housing Office (MHO) know how on-base housing is working for them," Melody Couch, Housing Management Branch Chief explained. "They can share what works well, what’s not working, and provide suggestions for changes."   

Edwards Housing strives to be a positive quality of life program. Therefore, the survey is vital to shape the evolution of improvements and housing services to provide tenants the best possible housing experience.

"Some past changes made in response to survey comments were: adding a heater to the pool, extending the swim season from early May through Sep, longer pool hours, expanded hours for the community center gym, improved pest control services, increased communications between Mayroad and residents, to name a few," Couch said.

The survey results guide the decisions the Department of the Air Force makes today and will impact future generations of service members and their families.

The survey has been distributed in varying forms since the start of the privatized housing program in the mid-1990s.  Although the survey is confidential and housing tenants will not be linked in any way, comments provided in the survey will receive the appropriate attention to resolve any household related issues.

Mayroad, which provides on-base housing for more than 14,000 residents, ranked number one out of 67 Air Force locations in overall score as part of the 2021 DoD Tenant Satisfaction Survey and was the only company to receive a Very Good rating.

Edwards tenants should check their primary email they provided to housing to ensure the survey link is sent appropriately from AirForceHousingSurvey@celassociates.com.

For more information about the DoD annual Tenant Satisfaction Survey, tenants can contact their installation military housing office. If tenants have not received the survey link, then they can contact AirForceHousingSurvey@celassociates.com for assistance.

Edwards provides care, opportunities for children aged six weeks through high school graduation

Edwards provides care, opportunities for childrenaged six weeks through high school graduation

The Child and Youth Program at Edwards AFB provides care and opportunities for kids ages six weeks old through high school graduation. A brief summary of those services follows:

  •                    The Child Development Center cares for children ages 6 weeks to 5 years, with a DOD-wide curriculum. The curriculum is focused on learning through play activities supporting social, emotional, physical and intellectual development. Installations across DOD follow the curriculum on the same timeline to allow seamless permanent change-of-station transitions for youth enrolled in care.
  •                    The School Age Center provides before and after-school care and summer camp for children ages 5 to 12. During school breaks, full-day camps are offered. SAC promotes cognitive, social, emotional, cultural, language and physical development through programs that encourage self-confidence, curiosity, self-discipline and resiliency.
  •                    The open recreation program at the Main Youth Center provides a safe space for ages 9 to 12 to attend after school. Programs include Power Hour, STEM, Torch Club, social recreation, youth camps, special events and more.
  •                    The youth sports program provides intro and league opportunities for ages 3 to 12, and promotes inclusiveness, self-discipline, commitment, resiliency and social skills. There are four sports offered annually for ages five to 12: baseball/softball, soccer, flag football and basketball. Smart start programs are available to ages 3 to 5. There are many other sports and camps offered throughout the year.
  •                    The Teen Center is available for ages 13 to 18 during the school year. Programs offered include Military Youth of the Year, Keystone Club, social recreation, STEM activities, college trips, leadership camps and more.
  •                    Youth programs (SAC, open rec and teen) are affiliated with the Boys and Girls Clubs of America and 4-H.
  •                    Family Child Care homes – there are currently three FCC homes on the installation. They can provide care for ages two weeks to 12 years. FCC providers are trained by Child and Youth Program training and curriculum specialists and have the flexibility to determine their hours of operation and the ages of youth within their care. The program’s new dedicated manager, Jennifer Stegmann, may be reached at 661-275-7529.

Although CDC enrollment capacity is 317, not all slots are currently filled because of a shortage of childcare workers. School Age Center enrollment capacity is 156. After-school care enrollment is 130. Before-school care enrollment is 75. Summer Camp 2022 was at its capacity and enrollment for Summer Camp 2023 opens April 3.