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Mayroad Ranks #1 in Overall Score for Air Force Housing Tenant Satisfaction Survey

  • Published
  • By Kelly Douglas
  • VP of Communications, Mayroad
EDWARDS AIR FORCE BASE, Calif. --  

Mayroad, which provides on-base housing for more than 14,000 residents, ranked number one out of 67 Air Force locations in overall score as part of the 2021 DoD Tenant Satisfaction Survey and was the only company to receive a Very Good rating. Their survey scores increased in every category from 2020 to 2021, with all six bases ranking in the top eighteen. Mayroad’s portfolio of 4,000 homes is spread across the following locations: Edwards AFB (California), Eglin AFB and Hurlburt Field (Florida), Eielson AFB (Alaska), McConnell AFB (Kansas), and Seymour Johnson AFB (North Carolina). 

“Our employees pride themselves on delivering superb customer service to our Air Force residents,” said Heath Burleson, President and Chief Executive Officer of Mayroad. “It is our privilege to provide the highest levels of resident care to military families who make selfless sacrifices to protect our country. We will use the survey results to raise the bar and continue to strive to increase resident satisfaction.”

On an annual basis, CEL & Associates, Inc., a third-party firm, administers the DoD Tenant Satisfaction Survey, on behalf of the Air Force, and uses standardized questions across all military departments and housing types for residents to provide feedback on housing operations, services, and facilities. Based on resident feedback, the Crystal Service Award reflects the highest level and quality of service across thousands of properties. It requires a minimum satisfaction score of 85% with a response rate of 20% or higher. Four Mayroad bases received the distinguished honor, Hurlburt Field, Seymour Johnson Air Force Base, McConnell Air Force Base, and Eglin Air Force Base, with both Hurlburt Field and Seymour Johnson Air Force Base receiving the award two years in a row. 

Residents of Mayroad ranked the following services with the highest scores: Quality of Leasing Services, Quality of Maintenance Services, and Readiness to Solve Problems. “We are proud that our residents appreciate the effort we put into solving their challenges. We know each situation is unique and requires an empathic approach to ensuring our residents are satisfied,” said Sharon Shores, Senior Vice President of Asset Management and Property Operations of Mayroad. 

About Mayroad and the Military Housing Privatization Initiative

Mayroad is an asset management company launched by the leading investment management firm Harrison Street. Mayroad is the owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., the Air Force partner’s portfolio includes more than 4,000 homes across six Air Force installations. It is comprised of leaders with more than 20 years of Public-Private Partnership experience. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility. For more information, please visit www.themayroad.com.

You can view the CEL & Associates 2021 DoD Tenant Satisfaction Survey Results here.

 

Media Contact:

Kelly Douglas, VP of Communications, Mayroad

Kelly.douglas@themayroad.com

(323) 621-6247

Slide show

Mayroad Ranks #1 in Overall Score for Air Force Housing Tenant Satisfaction Survey

  • Published
  • By Kelly Douglas
  • VP of Communications, Mayroad
EDWARDS AIR FORCE BASE, Calif. --  

Mayroad, which provides on-base housing for more than 14,000 residents, ranked number one out of 67 Air Force locations in overall score as part of the 2021 DoD Tenant Satisfaction Survey and was the only company to receive a Very Good rating. Their survey scores increased in every category from 2020 to 2021, with all six bases ranking in the top eighteen. Mayroad’s portfolio of 4,000 homes is spread across the following locations: Edwards AFB (California), Eglin AFB and Hurlburt Field (Florida), Eielson AFB (Alaska), McConnell AFB (Kansas), and Seymour Johnson AFB (North Carolina). 

“Our employees pride themselves on delivering superb customer service to our Air Force residents,” said Heath Burleson, President and Chief Executive Officer of Mayroad. “It is our privilege to provide the highest levels of resident care to military families who make selfless sacrifices to protect our country. We will use the survey results to raise the bar and continue to strive to increase resident satisfaction.”

On an annual basis, CEL & Associates, Inc., a third-party firm, administers the DoD Tenant Satisfaction Survey, on behalf of the Air Force, and uses standardized questions across all military departments and housing types for residents to provide feedback on housing operations, services, and facilities. Based on resident feedback, the Crystal Service Award reflects the highest level and quality of service across thousands of properties. It requires a minimum satisfaction score of 85% with a response rate of 20% or higher. Four Mayroad bases received the distinguished honor, Hurlburt Field, Seymour Johnson Air Force Base, McConnell Air Force Base, and Eglin Air Force Base, with both Hurlburt Field and Seymour Johnson Air Force Base receiving the award two years in a row. 

Residents of Mayroad ranked the following services with the highest scores: Quality of Leasing Services, Quality of Maintenance Services, and Readiness to Solve Problems. “We are proud that our residents appreciate the effort we put into solving their challenges. We know each situation is unique and requires an empathic approach to ensuring our residents are satisfied,” said Sharon Shores, Senior Vice President of Asset Management and Property Operations of Mayroad. 

About Mayroad and the Military Housing Privatization Initiative

Mayroad is an asset management company launched by the leading investment management firm Harrison Street. Mayroad is the owner and operator of the Air Force Continental Group as part of the U.S. Department of Defense Military Housing Privatization Initiative (MHPI). Headquartered in Raleigh, N.C., the Air Force partner’s portfolio includes more than 4,000 homes across six Air Force installations. It is comprised of leaders with more than 20 years of Public-Private Partnership experience. Mayroad strives to create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility. For more information, please visit www.themayroad.com.

You can view the CEL & Associates 2021 DoD Tenant Satisfaction Survey Results here.

 

Media Contact:

Kelly Douglas, VP of Communications, Mayroad

Kelly.douglas@themayroad.com

(323) 621-6247

Edwards provides care, opportunities for children aged six weeks through high school graduation

Edwards provides care, opportunities for childrenaged six weeks through high school graduation

The Child and Youth Program at Edwards AFB provides care and opportunities for kids ages six weeks old through high school graduation. A brief summary of those services follows:

  •                    The Child Development Center cares for children ages 6 weeks to 5 years, with a DOD-wide curriculum. The curriculum is focused on learning through play activities supporting social, emotional, physical and intellectual development. Installations across DOD follow the curriculum on the same timeline to allow seamless permanent change-of-station transitions for youth enrolled in care.
  •                    The School Age Center provides before and after-school care and summer camp for children ages 5 to 12. During school breaks, full-day camps are offered. SAC promotes cognitive, social, emotional, cultural, language and physical development through programs that encourage self-confidence, curiosity, self-discipline and resiliency.
  •                    The open recreation program at the Main Youth Center provides a safe space for ages 9 to 12 to attend after school. Programs include Power Hour, STEM, Torch Club, social recreation, youth camps, special events and more.
  •                    The youth sports program provides intro and league opportunities for ages 3 to 12, and promotes inclusiveness, self-discipline, commitment, resiliency and social skills. There are four sports offered annually for ages five to 12: baseball/softball, soccer, flag football and basketball. Smart start programs are available to ages 3 to 5. There are many other sports and camps offered throughout the year.
  •                    The Teen Center is available for ages 13 to 18 during the school year. Programs offered include Military Youth of the Year, Keystone Club, social recreation, STEM activities, college trips, leadership camps and more.
  •                    Youth programs (SAC, open rec and teen) are affiliated with the Boys and Girls Clubs of America and 4-H.
  •                    Family Child Care homes – there are currently three FCC homes on the installation. They can provide care for ages two weeks to 12 years. FCC providers are trained by Child and Youth Program training and curriculum specialists and have the flexibility to determine their hours of operation and the ages of youth within their care. The program’s new dedicated manager, Jennifer Stegmann, may be reached at 661-275-7529.

Although CDC enrollment capacity is 317, not all slots are currently filled because of a shortage of childcare workers. School Age Center enrollment capacity is 156. After-school care enrollment is 130. Before-school care enrollment is 75. Summer Camp 2022 was at its capacity and enrollment for Summer Camp 2023 opens April 3.