Submitting maintenance requests for on base housing

Published Sept. 4, 2013
By Edwards AFB Housing Office

EDWARDS AIR FORCE BASE, Calif. -- Beginning Sept. 1, Corvias Military Living will begin providing maintenance services to Edwards on-base housing residents. Corvias offers residents several convenient ways to submit maintenance service requests.

"Our goal is to make submitting a service request a simple process for Edwards residents," said JC Calder, program manager at Corvias Military Living. "We have a number of options available and we encourage everyone to submit their requests in the way that is most convenient for them."

Edwards on-base housing residents may submit their work orders to the Corvias Community Office using one of the following accepted methods:

Phone: (661) 385-6051
E-mail: Edwards.Service@Corvias.com
Website: http://airforce.corviasmilitaryliving.com/
In-person at the Community Office: located at Bldg. 6696, 402 West Forbes Ave. Community Office is open Monday through Saturday, 8:30 a.m. to 5:30 p.m. The office will be open on Labor Day, Monday, Sept. 2, from 9 a.m. to 1 p.m.

All maintenance requests are handled by the Corvias maintenance team, who wear Corvias uniforms. The maintenance team prioritizes work requests, according to the following system:

Emergency - Corvias provides 24-hour emergency maintenance response every day. Emergency service requests must be submitted in-person or by phone when the Community Office is open. After business hours, emergency work orders should be placed by phone. The response time for all emergency service requests will be within one hour. Some examples of maintenance emergencies include burst or frozen pipes, sewer back-up, or an electrical short. Residents should call 911 immediately in the event of any life-threatening emergency, such as fire, flood, or medical emergency. Once the resident has contacted 911, they are asked to call the Community Office as soon as it is safe to do so.

Urgent - Completion time within 5 working days. Urgent work is required to correct a condition that could become an emergency. Some examples include an inoperable light fixture or a broken garbage disposal.

Routine - Completion time within 15 working days. Routine work is needed for an inconvenience that does not pose a hazard or a potential hazard. This may include a broken drawer or loose towel bar.

In addition to these maintenance services, Corvias will provide a self-help option for those residents who prefer to complete minor repairs in their home. Families may visit the Community Office during business hours, where they can obtain the necessary tools and other items.

"We are ready to address our families' maintenance needs, no matter how large or small the service request may be," said Calder. "However, for those who are interested, we will continue to provide Edwards residents with the self-help option."