Avoid relocation frustrations: consult TMO first

  • Published
  • By Laisa Leao
  • 412th Test Wing Public Affairs Office
EDWARDS AIR FORCE BASE, Calif. --  

Summer's arrival also heralds peak moving season for military families. Permanent changes of station (PCS) can be logistically daunting, but the 412th Logistics Readiness Squadron’s Traffic Management Operations (TMO) stands ready to assist service members and civilians with household goods shipments, allowing them to focus on other critical aspects of the relocation process.

Relocating household goods is a multifaceted undertaking, encompassing packing, shipping, storage-in-transit (SIT) warehousing, delivery, and unpacking. Previously, the Department of Defense contracted with multiple companies for each stage, making it difficult to pinpoint accountability in case of problems. The newly implemented Global Housing Contract (GHC) streamlines this process, aiming to provide a smoother, more efficient experience.

The GHC is a digital, automated system. Service members initiate the process by completing an online questionnaire, the answers determine how their relocation will be handled. However, the significance of these initial responses and their impact on the overall move are often underestimated, leading to potential complications. Therefore, the 412 LRS TMO strongly encourages all personnel consult with them before completing the online questionnaire. TMO staff can provide valuable guidance and ensure accurate information is entered from the outset. This proactive approach can prevent downstream issues and contribute to a seamless relocation.

"Understanding the nuances of the GHC is crucial for a successful move," said Jennifer Nuno, Installation Transportation Officer, "We urge service members to contact us early in the process. We can clarify the questionnaire, explain the various options, and help them make informed decisions that best suit their individual needs."

According to the TMO, common misunderstandings about the GHC often revolve around weight allowances, authorized SIT periods, and the selection of preferred moving dates. TMO personnel are equipped to address these questions and provide personalized support. For example, families with special circumstances, such as those with pets or delicate items, can benefit from tailored guidance on packing and shipping procedures.

TMO offers a range of resources, including in-person consultations, phone assistance, and online materials. They can also assist with claims processing in the unlikely event of loss or damage. By working closely with TMO, service members and civilians can navigate the complexities of the GHC and ensure a smoother, less stressful PCS experience. The TMO office is located at 120 N. Rosamond Blvd, Bldg. 3735, Room 114 and can be reached by phone at 661-277-788, Monday - Friday, 8 a.m. - 3p.m. Walk-ins are welcome.