AFFSC productivity reduced Published May 11, 2009 AFMC HQ WRIGHT-PATTERSON AIR FORCE BASE, Ohio -- The Air Force Financial Services Center began experiencing significant downtime with the Enterprise Information Management System May 1. The EIM system transfers travel and military pay documents from local Financial Services Offices to the AFFSC for processing and payment. The system is currently supporting limited operations at the AFFSC. Financial Services Offices are unable to transmit documents through EIM. To lessen the impact on Airmen, contingency plans have been implemented to ensure critical transactions are processed. Paying our Airmen is our main priority. Financial Services Offices have been provided a list of priority transactions to transmit through the contingency process. Airmen may experience delays in travel payments and some military pay entitlements. Financial managers at your local Financial Services Office are ready to expedite services for critical payment. Travelers should closely monitor their government travel card accounts and request additional attention if they are approaching or have already surpassed 45 days delinquency. Team members from SAF/XC, SAF/IM, SAF/FM, Defense Information Systems Agency, Global Combat Support System - Air Force, International Business Machine, and the AFFSC have been working extensively to stabilize the system. While they are making headway, the root cause of the anomaly is not yet determined. Currently there is no estimated get well date. AFFSC appreciates your patience while this critical capability is restored.